Taking Control of Conflict
Is conflict an ongoing battle in your organization? Apparently, it is for most. A recent study reveals that 85 percent of employees experience conflict at work—a staggering 2.8 hours each week—ranging from mild squabbles with teammates to explosive disagreements between managers.
Let’s face it. Conflict isn’t going to become obsolete anytime soon. But individuals can learn how to handle it maturely and collaboratively with insight, knowledge, and the proper skills. And better yet, organizations can actually benefit from conflict in the form of increased productivity and improved relationships—that is, when it’s managed successfully.
A half-day classroom training program, Taking Control of Conflict: How to Resolve and Minimize Workplace Disputes introduces the different types of conflict, shows individuals how to communicate clearly and tactfully, explores appropriate resolution strategies, and establishes a common-sense approach for preventing unnecessary conflict.
Topic 1: Typical Approaches to Conflict
Topic 2: Sources of Conflict
Topic 3: Best Practices for Conflict Prevention
Review: Case Study
1. Understand the five typical approaches to handling conflict and when to use them.
2. Understand how to develop a personalized conflict resolution plan.
3. Recognize different sources of conflict and different responses to resolve them effectively.
4. Identify the source of organization-based conflict and how to deal with it.
5. Identify strategies to minimize conflict in the workplace.
# Quiz Questions
1 hr 15 mins
9:00 a.m.-12:00 p.m.